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Vacoped.fit

Support

Answers, guides, and help for all Vacoped.fit sport footwear. Not a medical device.

Frequently Asked Questions

What is the Vacoped.fit Sport Height Lift?+
The Vacoped.fit Sport Height Lift is a sport shoe with a built-in height support sole — not a medical device. It's designed to help runners, gym-goers, and active people stay balanced and move naturally, regardless of any natural height difference between their feet.
Is this a medical device?+
No. Vacoped.fit is sport footwear — not a medical device. Our shoes are designed for active people who want to run and balance better. They are not intended to treat, diagnose, or prevent any medical condition. If you have a medical concern, please consult your physician.
What lift heights are available?+
Our Sport Height Lift comes in three height options: ½" (13mm), ¾" (19mm), and 1¼" (32mm). Sizes range from XXXS to XL to accommodate virtually every shoe size. When between sizes, we recommend choosing the smaller size for a more secure fit.
How do I know which lift height to choose?+
Stand barefoot and measure the difference in height between your two feet using a flat surface and a ruler. Under 13mm → choose ½". 13mm–20mm → choose ¾". Over 20mm → choose 1¼". If you're unsure, email support@vacoped.fit and our team will help.
Which shoes are compatible?+
Vacoped.fit works with nearly all standard sport shoes — running, training, basketball, hiking, and casual sneakers. The adjustable strap system fits most sole widths. It does not fit cleats with protruding studs or shoes with a sole narrower than 8cm.
How do I attach the height lift to my shoe?+
Slip the Sport Height Lift over the sole of your shoe from the toe, pull it snug against the heel, then fasten the strap across the top of the shoe. No tools required — it can be put on and taken off in under 10 seconds.
How do I find my size?+
Sizes are based on your shoe size: XXXS (US Men's 3–4 / Women's 4–5), XXS (Men's 4–5 / Women's 5–6), XS (Men's 5–7 / Women's 6–8), S (Men's 7–9 / Women's 8–10), M (Men's 9–11 / Women's 10–12), L (Men's 11–13 / Women's 12–14), XL (Men's 13–15). When in doubt, size up.
How do I clean my Vacoped.fit product?+
Wipe the sole unit with a damp cloth and mild soap. Removable straps are machine washable on a gentle, cold cycle. Do not submerge the main body in water or put it in a dryer.
What is the warranty?+
All Vacoped.fit products are covered by a 90-day warranty against defects in materials and workmanship from the date of purchase. The warranty does not cover damage from misuse or normal wear. Contact support@vacoped.fit to make a warranty claim.
What is your return policy?+
We offer free returns within 30 days of purchase on unused, unworn items in original packaging. Contact support@vacoped.fit to initiate a return. Refunds are processed within 5–10 business days of receiving the return.
Do you ship internationally?+
Yes — we ship to 47 countries. International shipping times vary by destination (typically 7–14 business days). Customs fees and import duties are the responsibility of the recipient.
Do you offer wholesale or team pricing?+
Yes. Coaches, training facilities, and sports teams can apply for bulk pricing. Contact sales@vacoped.fit with your organization details and we'll get back to you within 1 business day.

Size Guide

All Vacoped.fit Sport Height Lifts are sized by shoe size. When between sizes, choose the smaller.

SizeUS Men'sUS Women'sEUUK
XXXS3–44–535–362.5–3.5
XXS4–55–636–383.5–4.5
XS5–76–838–404.5–6
S7–98–1040–426–8
M9–1110–1242–448–10
L11–1312–1444–4610–12
XL13–1514+46–4812–14

Not sure? Email support@vacoped.fit — we'll help you choose.

Can't find what you need?

Submit a support request and our team will get back to you within one business day.